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Privacy And Cookie Policy



User Information and Privacy

The House of Rugs and / or its affiliates (“House of Rugs” or “we” or “us” ) are committed to protecting all the information you share with us. We follow stringent procedures to protect the confidentiality, security, and integrity of data stored on our systems. This privacy policy tells you how we use your personal information collected through the Please read this privacy policy before using the website or submitting any personal information.


Nature of Information Collected

The House of Rugs only collects information from you to process your orders and / or to share with you our carefully curated promotional material. The same is shared only with those employees who require access to cater to such aforementioned limited purposes.


Account information

The information collected from individual account holder may be in the nature of name; contact number; email address; billing address and shipping address. For a trading account holder, additional information such as name of the company’s name and registration details; GST number; website, etc. may also be collected.


Log-in information

Please note that your account shall be password-protected at all times. Neither the House of Rugs nor any of its affiliates shall request and / or collect and / or maintain any record of your password(s). You are advised to exercise caution in the sharing of your log-in details. Please note that the House of Rugs and / or its affiliates shall not be liable for the consequences of any unauthorised usage of the log-in details so shared.


Payment information

Rest assured that House of Rugs shall only utilise your credit / debit card or online bank account information for the limited purpose of processing refunds. No such information shall be saved on our servers save as for the aforementioned purpose.


Information shared with third parties

Information provided by you in the nature of your delivery address; billing address; phone number and email address shall be required to be shared with our shipping partner and any other third party as may be included in the shipping chain. Please note that confirming an order with House of Rugs shall amount to express consent to the same.

Your information will not be shared by the House of Rugs with any other third party without your consent.


Choice/ Opt out

To keep you fully updated on our latest collections and offers, promotional emails are periodically sent to the email address you share with us. However, we value your time and do not wish to clutter your inbox. Should you wish to opt out of our non-essential and / or promotional mailing list, please reach out to us at and we will act on it.