Frequently Asked Questions
Yes, we ship worldwide through Fedex and DHL.
In India, shipping is free of charge.
International shipping depends on the volume of item purchased, as well as the method and location of delivery. Duties & Taxes need to be paid to the shipping company at the time of delivery.
In India, 5 to 7 working days for ready products, and 4 to 6 weeks for Made-to-Order items.
International shipping will take 10to 25 working days.
You can pay using your credit card, debit card, cash wallets or internet banking through our secure payment gateway.
You can also pay through Bank Transfer.
You can also pay us via PayPal.
For more info, please call us at .......or mail us email@example.com
Within India, the prices are inclusive of all taxes.
Internationally, duties and local taxes will be extra, depending on the custom laws of respective countries.
You have to pay it to our shipping partner at the time of delivery. For more information, kindly get in touch with us at+91 firstname.lastname@example.org
Within India, all items purchased online can be returned within 48 Hours without any hassle. This is not applicable on custom rug.
In case of return without a manufacturing defect, the shipping cost of the return has to borne by the customer.
Internationally, return policy is applicable only when there is a manufacturing defect. For more information, kindly get in touch with us at+91 8860953558
Yes, we make custom rugs, as well as custom sizes of existing products. You can mail us your requirement / ideas at+91 8860953558or share them email@example.com
Yes, of course, if you share a picture with us at+91 8860953558, our design experts will recommend the best possible options.
Yes, the pictures on the website show true colours. But, depending on the resolution of your device's screen, the shades might vary slightly from the actual rug. You could ask for more images at+91 firstname.lastname@example.org
Every rug goes through stringent quality checks before it is dispatched. However, if the rug is damaged in transit, we request you to share with us the pictures of the damage, as soon as you receive it email@example.com with your order ID. After that, we will resolve the matter within 1 working day.
A change in the order or cancellation is only possible if the information is received before the order gets dispatched. Please get in touch with us for the same at+91 firstname.lastname@example.org
To find out the status of your order, contact us through below channels.
Mobile: +91 8860953558
For information on how to place rugs in different living spaces, see our Buying Guide.